Returns & Refunds Policy

At GlocalMe, we want you to stay connected with confidence. If you are not completely satisfied with your device, you can return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our 24/7 customer support team via email or the GlocalMe app to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Pack the device securely in its original packaging, including all cables, manuals, and accessories that were included in the initial shipment.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number.

• 4.
  Receive Your Refund

  Once our technical team inspects the returned hardware, your refund will be processed to your original payment method within 5-7 business days.